While Microsoft has extended the warranty for three years on its Xbox 360 system for the 3 red light failure, the return process is a pain in itself. Consumers have to first wait for a return shipment box from Microsoft, then send in the broken Xbox 360 to the repair center. It could take a couple of weeks to get your Xbox 360 console back. Worse yet, you're likely to get a refurbished Xbox 360 system that can keep you in the vicious RROD cycle.
Makes you wonder if this is the kind of gaming system you can keep in your retro collection of gaming gear. Dating back to the Atari 2600, this is the only gaming system I've had to replace more than twice (I'm currently awaiting my fifth replacement). If it weren't for some of the exclusive games on the system, we would have abandoned hope long ago.
Let this serve as a reminder that the RROD is still a fresh wound on the Xbox 360. I'm personally at the point where it's a deciding factor in whether I should buy a cross-platform game on the Xbox 360 or PLAYSTATION 3.
Let us know with your comments below if you've had an Xbox 360 system failure, and how many times you've had to send it in.
|
just lost the 4th
Written by Guest on 2008-11-02 01:03:52
My husband and I have been through 4 in the 2 1/2 years we've been together. Just lost the 4th one to the RRoD an hour ago. This sucks. |
3 failed, 2 destroyed games
Written by Guest on 2008-10-31 22:29:22
scratched two games in vertical position (i didn't move it while it was on either!) ... waiting on one to come back from repair next week. I'm selling both of mine and switching to PS3. |
the 720
Written by Guest on 2008-10-09 21:59:56
cant wait for microsoft next version the xbox-720. maybe it will just explode in my basement,how else can they top this!! were on our 3rd @!#@!# bastards. |
Waiting on my 5th
Written by Guest on 2008-10-08 21:26:44
The one I just returned lasted 4 days. They did not transfer my licenses so I call support. They said they would fix it in 3-5 days. The machine broke on the 4th day and they called on the 6th. The excited caller from Microsoft thought I would be happy until I told him the machine already broke and was headed back. |
Stop whining
Written by Guest on 2008-09-25 17:13:22
I have had to send mine back twicw---this last time I mailed it on the 22nd of september 08 and it is now the 25th of september and it is on its way back---why do people whine about turn around time---the first time it took a big 7 days from the time I sent it back to texas and to get it back into my hands again---fixed for FREE people---so stop whining and just be happy they are nice enough to live up to the problem and are fixing them for FREE--- |
Written by Guest on 2008-09-24 05:48:09
Third system failure. All 3 were brand new machines made in 2005, 2006, and 2007. They all worked for about 13 months. Weren't they supposed to have improved reliability? |
mill
Written by Guest on 2008-09-20 19:54:41
I have sent mine in twice and i am pissed i will never buy another microsoft product again this sucks stink ass!
and jerry sienfeld wont help you. |
Only on a Third!
Written by Guest on 2008-07-02 20:46:32
I just got the red lights and, (what do you know) the repair section of Xbox.com is down (yet again). Now I have to call Microsoft whom I can NEVER understand...I feel so loved. |
I understand
Written by Guest on 2008-04-27 22:30:09
Just had this happen to me. A week before GTA is going to ring cash register, I get the red ring of death. Lucky me. If Vista crashed like the XBOX 360, Bill Gates might take time to find an answer, but since we are just gamers, it doesn't matter. |
James
Written by Guest on 2008-04-21 10:25:04
4th one for me. Customer support told me when I get the replacement to unplug the power supply when not in use. I told him that given the power supply WILL eventually fail, why risk extending the life to possibly outside the warranty window? Then I told him he is an idiot. It felt great. |
On My Second
Written by Guest on 2008-04-15 06:44:09
I just mailed it in on the 9th of this month, and it got the RRoD......I am so dissapointed, and after all this MS does not care at all.... |
Good article
Written by Guest on 2008-04-13 20:02:22
friend of mine has a 360. It broke a few months down the road. a month later when he bought it, the elite came out. He was so mad, I don't blame him. He got his fixed in a few weeks and it's working fine. By the way, good article. |
Written by Guest on 2008-04-10 05:14:33
xbox live an halo keep me seeing red!
|
sonyfan
Written by Guest on 2008-04-10 05:34:05
I had no comment cause I know the feeling, but the one post about how sony fan boys call it crap but how can they if you miss it. Thats not lonelyness your feeling, that is actually the feeling of when you had a big peice of crap, your happy at first you passed it through your butt crack, but then you wipe pull your pants up, and say man that felt good id like to have more big crsp. :/ |
Ready to give up
Written by Guest on 2008-04-09 22:56:28
Just mailed off my 7th going on my 8th refurb. I will place 1 million dollars that this refurb wont last until July 4th. Any takers. please I |
Sickening
Written by Guest on 2008-04-09 18:25:06
On my 6th one... and as I type this, I'm crossing my fingers in hopes that my system works before the day is up.
When you're spending $60 per game and sinking even more money into games like Rock Band it makes it difficult to abandon the system, however nothing is as difficult as calling Microsoft for help. The customer service is trained to simply go through the motions of apologizing and making you you feel like the problem you are having is rare.
I could go on and on about this, but what's the point? Microsoft doesn't care about this issue. If they did they find a way to PREVENT the problem.
Gotta go, got 3 red lights and it's time to call India for superior customer service.
Yes...I'm bitter |
Not a problem
Written by Guest on 2008-04-09 18:18:52
My Arcade disk drive failed and from my call to a new one in my hand was less than a week...Microsofts support for the 360 is the best I have ever seen. I also got a free month of live :) Us 360 fans are mad about being without our 360s. If its crap like the Sonys boys claim..Why do I feel lost without it? |
360 is a waste of cash.
Written by Guest on 2008-04-09 08:48:59
I am on my 3rd xbox now but don't really play it anymore. Always waiting for it to fail again! I have a friend who's on their 2nd elite so they have the same problem. It was about 4 weeks old. They really do have a big problem on their hands, especially with big games like GTA coming out. People will be leaving their xboxs on quite a long time each play! |
On my third
Written by Guest on 2008-04-09 08:46:28
When I got my second replacement back it was a refurb and it lasted all of 1.5 hours. |
Written by Guest on 2008-04-09 08:02:19
I'm on my fourth broken Xbox... I'm seriously thinking about selling the piece of s#%t and perhaps buying one that will not breakdown, if Microsoft can ever manage to do this before their next Xbox... |
Dead Machines
Written by Guest on 2008-04-09 05:48:29
7 total in my house hold. 5 for me and 2 for my son. I can say this though, the last return was done in less than a week and a new box was returned. This new one runs much better, just hope it last longer. |
360 stinks
Written by Guest on 2008-04-08 19:49:25
I'm on my 3rd one. Got lucky and was able to exchange my first one at the retail store I bought it from, but 2nd one had to be sent back to MS. Took a little over a month before I got back a refurbished unit. Just waiting for my next RROD. I'll only buy 360 exclusives that are worth it. Multiplatform releases will all go to my PS3. |
Great article!
Written by Guest on 2008-04-08 21:02:07
And the picture is cracking me up....it should be the background image for every VP in Microsoft's game department until the problem is truly fixed =)
-SweetTea023 from GearHeads |
